<div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?<br><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.<br><br></div><div>At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.<br><br></div><div>If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.<br><br></div><div><strong>ORGANIZATION SUMMARY</strong><br><br></div><div>World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.<br><br></div><div>Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee &amp; immigrant services and advocacy.<br><br></div><div><strong>POSITION SUMMARY:</strong><br><br></div><div>World Relief seeks a manager to lead its growing Donations Management Team. This role is accountable for the timely, accurate, secure, and donor-centered processing of charitable contributions across giving channels. This role establishes operational standards, supervises staff, owns policies and controls, collaborates with Advancement, Finance, IT, and other partners, and ensures donation records, receipting, fund coding, reconciliation, and donor service are completed with integrity.<br><br></div>The Manager serves as the primary escalation point for complex gift-processing issues and ensures the function remains aligned with organizational priorities, accepted nonprofit gift-administration practices, and audit-ready documentation. As World Relief continues to expand, it is vital that this role is someone who can also have a vision for the future of how we can provide world class donations management services.<div><em>100% Remote, bi-annual 4-day in-person event attendance expected</em><br><br></div>\n<b>ROLE &amp; RESPONSIBILITIES:</b><ul><li>This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.</li><li>Supervise Donations Management staff, including work planning, regular check-ins, goals, performance management, time and leave approvals, training, professional development, and required HRIS actions. Act as a spiritual leader who fosters a Christian work environment consistent with World Relief's values.</li><li>Set team priorities, service standards, staffing coverage, and quality expectations to ensure timely gift processing, tax receipting, donor notifications, and fundraiser alerts, including during peak campaigns and events.</li><li>Own the creation, approval, maintenance, and periodic review of Donations Management policies, controls, and standard operating procedures, including gift entry and coding, receipting, fund and event setup, refunds, recurring gifts, failed or returned transactions, anonymous gifts, gift credit, fundraiser notifications, documentation retention, and exception handling.</li><li>Oversee end-to-end processing and quality for checks, ACH and wires, credit and debit card gifts, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and other current or emerging donation channels.</li><li>Ensure donor and gift records are consistently and accurately coded in Raiser's Edge and connected platforms, and ensure Fund IDs and related accounting codes align with general ledger requirements.</li><li>Direct recurring quality assurance, platform audits, exception review, and corrective-action follow-up; identify root causes and remove operational barriers that affect processing speed, accuracy, donor experience, or financial reporting.</li><li>Oversee donor service and escalations involving declined transactions, recurring gift changes, address and communication preference updates, receipts, refunds, returns, and other donation questions.</li><li>Oversee monthly reconciliations for online credit card, direct debit, and other giving streams; review pull-through submissions and fund summary reporting; partner with Finance to resolve variances and maintain audit-ready support.</li><li>Coordinate with the Raiser's Edge Database Administrator and other system owners on fiscal-year readiness, year-end tax statements, fund maintenance, access, integrations, and system or process changes affecting donations.</li><li>Build productive cross-functional relationships with Advancement, Finance, front-office/mail processing, Technology, fundraising teams, vendors, and distributed processing partners; clarify ownership, handoffs, service expectations, and escalation paths.</li><li>Prepare and manage the team budget, vendor and facility needs, and operational planning; visit the donation-processing facility at least annually or as business needs require.</li><li>Define and monitor meaningful operational measures such as turnaround time, accuracy, exceptions, unresolved items, and donor-service responsiveness; use trends to prioritize training and continuous improvement.</li><li>Maintain current knowledge of charitable gift administration and data stewardship practices, recommend improvements, and ensure appropriate confidentiality and safeguarding of donor and payment information.</li><li>Serve as the final operational decision-maker and escalation point for complex, unusual, or high-risk gifts within delegated authority, and elevate legal, tax, compliance, cybersecurity, reputational, or donor-intent concerns to the appropriate organizational owner.</li><li>Oversee and execute special projects as assigned</li></ul><b>JOB REQUIREMENTS:</b><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document</li><li>Valid drivers license, access to reliable vehicle and ability to pass MVR standards</li><li>Bachelor's degree in a related field or equivalent combination of education and progressively responsible experience.</li><li>Strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality.</li><li>Previous people-management or formal supervisory experience.</li></ul><b>PREFERRED QUALIFICATIONS:</b><ul><li>Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function.</li><li>Experience supporting a large, multi-entity, multi-location, or international nonprofit organization.</li><li>Experience with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving.</li><li>Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous-improvement methods.</li><li>Relevant professional development or certification in fundraising operations, advancement services, nonprofit accounting, data management, or project management.</li><li>Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM and familiarity with online fundraising and payment platforms.</li><li>Advanced ability to analyze operational issues, exercise sound judgment, manage risk, and translate findings into durable processes and controls.</li><li>Strong written and verbal communication, cross-functional leadership, change management, and conflict-resolution skills.</li><li>Proficiency in Microsoft Excel and Word, including the ability to review reconciliations, reports, and large data sets.</li><li>Ability to prioritize competing deadlines and lead the team through peak-volume periods with accuracy and composure.</li></ul>\n<div>$80,000 - $90,000 a year<br><br></div>\n<div>World Relief offers a competitive benefits package and employee discount program for full-time employees.<br><br></div><div>World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.<br><br></div><div><strong>***</strong><br><br></div><div>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><br></div><div>We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.<br><br></div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.<br><br></div>

Manager, Donations Management

<h1><b>Job Description:</b></h1><p></p><p><a href="https://spu.edu/-/media/President-Who-We-Are-Booklet.ashx"><span><b><u><span>Who We Are</span></u></b></span></a><span><b><span><span></span></span></b><span> </span></span></p><p><span><span>Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education. Located just minutes from downtown Seattle, SPU seeks to be a premier Christian university fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. </span></span></p><br><p><span><b><span>What We Need</span></b></span></p><p>SPU Facilities is seeking a collaborative, service-oriented Custodial Manager to lead the University’s custodial program and help maintain clean, welcoming, and well-supported campus spaces.</p><br><p>This position provides day-to-day leadership for four staff custodians and up to 25 student, seasonal, and temporary employees. The Custodial Manager also oversees contracted custodial services and works closely with the Facilities service desk, maintenance staff, campus partners, and service providers to coordinate work, respond to changing needs, and ensure consistent service quality.</p><br><p>This is an excellent opportunity for someone who enjoys developing employees, improving service delivery, solving operational problems, and building positive working relationships across a diverse campus community.</p><br><p>The Custodial Manager supports <a href="https://spu.edu/about-spu/mission"><span><u><span>Seattle Pacific University's mission</span></u></span></a><span> by contributing to a Christ-centered learning and working community committed to academic excellence, service, and engagement with the world. In this role, the employee brings their skills, gifts, and professional expertise to work that matters—serving students, colleagues, and the broader University community in ways that reflect SPU's values and purpose. To that end, all University employees are required to be aligned with and supportive of </span><a href="https://spu.edu/about-spu/statement-of-faith"><span><u><span>SPU's Statement of Faith</span></u></span></a><span> and its derivative policies and lifestyle expectations. </span></p><br><h2>What You’ll Do</h2><ul><li><b>Lead and develop a diverse custodial team.</b> Hire, train, supervise, and evaluate staff custodians and student, seasonal, and temporary employees. Establish clear expectations, provide coaching, and foster a respectful and supportive workplace.</li><li><b>Oversee contracted custodial services.</b> Coordinate quality-control inspections, maintain regular communication with service providers, and address service concerns in a timely and constructive manner.</li><li><b>Coordinate campus service requests.</b> Partner with service desk staff and the Maintenance Manager to review, prioritize, and sequence custodial, maintenance, and event-support requests.</li><li><b>Build strong campus relationships.</b> Communicate with faculty, staff, students, and other campus partners about service needs, facility operations, schedules, and potential impacts.</li><li><b>Monitor quality and improve operations.</b> Use the University’s computerized maintenance management system to coordinate work, follow service requests, and support consistent performance.</li><li><b>Manage supplies and equipment.</b> Review and approve custodial and event-support supply and equipment requests while promoting safe, effective, efficient, and environmentally responsible practices.</li><li><b>Respond when campus needs change.</b> Provide occasional evening or weekend support.</li><li><b>Support the University’s mission.</b> Contribute to a service-focused department committed to operational excellence, environmental stewardship, diversity, reconciliation, and belonging.</li></ul><br><h2><b>What You Bring</b></h2><p>We welcome candidates who have developed their leadership skills through different combinations of education and experience. A competitive candidate will bring:</p><br><ul><li>A bachelor’s degree or an equivalent combination of education and relevant experience.</li><li>One of the following: At least three years of experience in custodial or maintenance management, including client-facing work and oversight of contracted services; or At least one year of supervisory experience plus at least three years of experience in custodial or maintenance operations.</li><li>Experience interviewing, hiring, training, and supporting employees.</li><li>Strong customer-service and relationship-building skills.</li><li>Clear and professional verbal and written communication.</li><li>The ability to organize competing priorities, respond to deadlines, and make sound decisions in a fast-moving service environment.</li><li>The ability to address concerns and resolve conflict respectfully and constructively.</li><li>Working proficiency with Microsoft Excel, Word, Outlook, and Teams.</li><li>Familiarity with custodial tools, equipment, chemicals, and operating practices.</li><li>A valid Washington State driver’s license and a driving record that meets University requirements.</li><li>The ability to drive University service vehicles, including small pickup trucks and box trucks with lift gates.</li><li>The ability to occasionally adjust working hours to address evening, weekend, emergency, or campus program needs.</li><li><span><span>A personal commitment to the Christian faith and affirmation of SPU's </span></span><a href="https://spu.edu/about-spu/statement-of-faith"><span><u><span>Statement of Faith</span></u></span></a>; enthusiasm for supporting the <a href="https://spu.edu/about-spu/mission"><span><u><span>University's Christian mission</span></u></span></a>; and willingness to uphold the policies and lifestyle expectations of SPU's Christian community. </li></ul><br><h2><i>Preferred Qualifications</i></h2><p>The following experience would be helpful but is not required:</p><ul><li>Five years of management experience in custodial operations, maintenance, facilities, hospitality, or another service-oriented field.</li><li>Experience communicating or working with employees who have limited English proficiency.</li><li>Forklift certification or the ability to obtain it.</li><li>Ability to safely wear a tight-fitting respirator when required.</li></ul><br><h2>Work Environment and Schedule</h2><p>This is an in-person position located on Seattle Pacific's main campus, working Monday-Friday first shift business hours. This position combines office-based coordination with regular movement throughout campus facilities. The work includes walking, standing, climbing stairs, inspecting custodial work, and occasional use or handling of custodial equipment and cleaning products. Occasional evening, weekend, and flexible scheduling is required to support campus programs and operational needs. Facilities employees are designated as essential staff and may be required to work when the University closes because of inclement weather or an emergency.</p><br><h2><b>Compensation and Benefits</b></h2><ul><li><h2><span>Anticipated hiring range: $29.20 - $29.75 per hour, compensation commensurate with experience. </span></h2></li><li><span><b><span>Status:</span></b> Full-time, non- exempt </span></li></ul><ul><li><span><b><span>Department:</span></b> Facility &amp; Project Management </span></li></ul><ul><li><span><b><span>Location:</span></b> Seattle Pacific University, Seattle, WA </span></li></ul><br><p><span><b><span>Benefits:</span></b><span> SPU offers a</span><i><b><span> </span></b></i><span>comprehensive benefits package designed to support employees and their families. Benefits currently include healthcare coverage, retirement benefits, health savings account contributions for eligible employees, tuition benefits for employees and qualified dependents, and other programs that support employee well-being and professional success. Benefit plans and eligibility are subject to change and will be provided at the time of hire. </span></span></p><p></p><p></p><h1><b>Additional Information:</b></h1><p></p><p><span><b><span>How to Apply</span></b><span> </span></span></p><p><span><span>Please complete the online application through Workday and be prepared to submit: </span></span></p><ul><li><span><span>Resume </span></span></li></ul><ul><li><span><span>Cover Letter </span></span></li></ul><p><span><br></span></p><p><span><i><span>We look forward to hearing how your unique talents and expereince can contribute to the mission of SPU!</span></i></span></p>

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