<div><b><strong>About Martin Bionics</strong></b><br><br></div><div>Martin Bionics was founded on the idea of restoring freedom to those with limb loss and limb difference - freedom from the constraints of traditional prosthetics &amp; freedom to pursue the life they desire to cultivate. We endeavor to accomplish this through the provision of compassionate care within our own clinics as well as innovative technology, both in our clinics and broadly throughout the field.<br><br></div><div>Our business serves two primary audiences across our Patient Care and Product Sales segments. In Patient Care, we serve patients directly while also building relationships with the physicians and other healthcare professionals who refer patients to us. In Product Sales, patient education remains a crucial part of the business, but our partners are the clinicians providing prosthetic care.<br><br></div><div>Together, these two segments allow Martin Bionics to support people with limb loss and limb difference both directly though our clinics and indirectly by equipping clinicians with innovative technology and solutions to improve patient care.<br><br></div><div><strong>Mission Statement</strong></div><div><i><em>Martin Bionics exists to serve those with limb loss/limb difference by providing innovative technology &amp; compassionate care designed to restore comfort, independence, and hope for a better life.</em></i><br><br></div><div><strong>Core Values</strong></div><ul><li><b><strong>Humane</strong></b> - Characterized by such behavior or disposition towards others as befits a human being.</li><li><b><strong>Humble</strong></b> - Marked by the absence of self-assertion or self-exaltation; modest, unpretentious; the opposite of proud.</li><li><b><strong>Honorable</strong></b> - Characterized by principles of honor, probity, or rectitude; upright, honest.</li><li><b><strong>Heroic</strong></b> - Having recourse to bold measures; boldly experimental; attempting great things.</li></ul><div><b><strong>Clinical Network Coordinator</strong></b><br><br></div><div><strong>Highlights</strong></div><div><b><strong>Title:</strong></b><br><br></div><div>Clinical Network Coordinator<br><br></div><div><b><strong>Employment Type</strong></b><br><br></div><div>Full-Time / Exempt<br><br></div><div><b><strong>Location</strong></b><br><br></div><div>Remote<br><br></div><div><b><strong>Compensation</strong></b><br><br></div><div>Competitive Salary &amp; Benefits<br><br></div><div><b><strong>Supervisor</strong></b><br><br></div><div>Director of Commercial Operations<br><br></div><div><strong>Summary</strong></div><div>The Clinical Network Coordinator supports the success of the Product Sales team by keeping detailed records about Clinical Network Practitioners (CNP's), allowing the Customer Service Ambassador (CSA) team to direct patient leads to appropriate clinics, as well as providing feedback to the field sales team about clinics in their territory. Additionally, this individual supports the growth of the Product Sales business by identifying additional CNP targets domestically and, in collaboration with cross-functional teams, understanding, developing, and maintaining regulatory compliance materials supporting the international go-to-market strategy. The Clinical Network Coordinator plays a crucial role in maintaining a positive working relationship not only with individual CNP's, but also with the prosthetic industry broadly.<br><br></div><div><strong>Job Duties</strong></div><ul><li>Populate and maintain client relationship manager (CRM) database with up-to-date CNP information (e.g., training, referrals, orders, payments, AR balance)</li></ul><ul><li>Maintain and improve lead pipeline flow, collaborating with cross-functional teams to augment systems, touch points, channels, and communication delivery methods.</li></ul><ul><li>Develop and sustain positive relationships with CNP’s, potentially including occasional customer visits and trade show representation</li></ul><ul><li>Follow up with CNP’s regarding referred patient deliveries as well as outcome measures, keeping detailed records of CNP preferences (e.g., excluded payors)</li></ul><ul><li>Maintain CNP training environment and documentation, ensuring timely delivery of continued education unit (CEU) certification on completion</li></ul><ul><li>Together with the field sales team, monitor the health of the CNP network, identifying champions as well as geographic opportunities, vetting potential CNP’s for partnership fit-ness, checking ABC accreditation, BBB standing, Google reviews, etc.</li></ul><ul><li>Audit lead outcomes, ensuring timely communication, seamless referral, and outcome measures, identifying opportunities for improvement as well as remarketing</li></ul><ul><li>Conduct patient satisfaction surveys to assess their experience with CNP’s, regularly reviewing outcomes as well as additional success metrics with field sales representatives</li></ul><ul><li>Understand jurisdiction-specific international regulatory environments, keeping detailed records and ensuring compliance (e.g,. CE Mark, authorized representation)</li></ul><ul><li>Assist in maintenance of quality management system, ensuring any identified issues are addressed by the appropriate party in a timely fashion</li></ul><ul><li>All other job duties as assigned</li></ul><div><strong>Characteristics of the Ideal Candidate</strong></div><ul><li>Analytical – Creative, problem-solving ability</li></ul><ul><li>Articulate – Both verbally and in writing</li></ul><ul><li>Collaborative – Constructively workshop solutions to problems with others. Team player</li></ul><ul><li>Curious – Willingness to learn and ask thoughtful questions</li></ul><ul><li>Flexible – Resilience in a fast-paced, changing environment</li></ul><ul><li>Interpersonal – Able to empathize with customers and employees</li></ul><ul><li>Motivated – Independently takes initiative and proposes solutions. Self-starter</li></ul><ul><li>Organized – Attentive to detail</li></ul><div><strong>Department Structure</strong></div><ul><li>Director of Commercial Operations</li><li><ul><li>Senior Sales Manager</li><li>Customer Service Supervisor</li><li>Clinical Specialist</li><li>Clinical Network Coordinator</li></ul></li></ul><div><strong>Qualifications</strong></div><ul><li>Bachelor's degree in business administration, healthcare, sales, or related field, required</li><li>Extensive sales knowledge and customer service, required</li><li>Proficient in Microsoft Office Suite, required</li></ul><div><strong>Working Conditions</strong></div><ul><li>Prolonged periods of working on a computer</li><li>Occasional travel may be required</li></ul><div><strong>Evaluation</strong></div><ul><li>Regular, informal one-on-one meetings with supervisor for bi-directional feedback</li><li>Formal performance review to take place annually</li></ul><div><strong>Benefits</strong></div><ul><li>Comprehensive health, dental, and vision insurance plans, including generous employer contribution to health insurance premium</li><li>3-weeks paid time off (PTO)</li><li>11 paid holidays annually, including 2 floating holidays</li><li>401(k) retirement plan with 3% company match</li><li>Company provided long-term disability insurance and life insurance, plus option for supplemental life and short-term disability insurance</li></ul>

Clinical Network Coordinator

<div><strong> <strong>Account Manager - Client Success Team</strong></strong></div><div><strong>About Subsplash</strong><br><br></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the millions of real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 290+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.<br><br></div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!<br><br></div><div><strong>Client Success Team</strong><br><br></div><div>The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is on partnering with clients to dream big, develop, and implement strategies that will help them successfully leverage our platform to engage their audience and maximize the impact of their mission. This team is made up of individuals who are high-energy, relationship-based, enthusiastic, creative, part super-sleuth, part sales professional, and part evangelist that have clear goals and incentives linked to team and company success.<br><br></div><div><strong>About the Role</strong><br><br></div><div>As an Account Manager - Client Success Team, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!<br><br></div><div><strong>Your Priorities </strong><br><br></div><ul><li>Build relationships with targeted clients via phone and email communication</li><li>Inform clients of exciting new products and features and value of Subsplash platform</li><li>Develop innovative solutions catered to client needs</li><li>Help clients succeed in their utilization and implementation of Subsplash products</li><li>Stay educated and be able to educate clients on industry information</li></ul><div><strong>Qualifications</strong><br><br></div><ul><li>Sales, Client Success, or Account Manager background (1-2 years of experience)</li><li>Experience with small-tier clients</li><li>College degree</li><li>Demonstrates drive for humility, innovation, and excellence</li><li>Motivation for sales and commitment to team mission</li><li>Strong oral and written communication skills</li><li>Proficient at prospecting and online profiling</li><li>Passionate about influencing, negotiation, and closing</li><li>Knowledgeable and enthusiastic about technology industry</li><li>Exhibit technical savviness. Experience with SaaS platform, apps, analytics, data, or databases preferred</li><li>Customer Relationship Management (CRM) experience (Salesforce preferred)</li><li>Willingness to travel occasionally</li><li>Knowledge and/or experience working in the faith sector is highly preferred</li><li>Knowledge of church staff roles and dynamics is a plus</li></ul><div><strong>Compensation</strong><br><br></div><div>The base salary for this role is between $50-55k/yr, with an average first year on-target-earnings (OTE) ranging from $68,000 - 82,000/yr.<br><br></div><div><strong>Location</strong><br><br></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states: </strong><br><br></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br></div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.<br><br></div><div><strong>Benefits</strong><br><br></div><div>Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary), Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech<br><br></div><div><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. </em><em>Primary position hours are 7:30 am to 4:30 pm Mon-Fri.</em><br><br></div>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice. Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.<div>#LI-Remote #BI-Remote<br><br></div>Departments: Business Development Team

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