<div><strong>Work. Serve. Thrive.</strong><br><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.<br><br></div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br></div><div><strong>This is a remote position with occasional travel required.</strong><br><br></div><div>Learn more about Feeding America here.<br><br></div><div><strong>The Opportunity</strong><br><br></div><div>Manages development and marketing operational analytics, helping to translate strategy to define data capture and analytics needs; serves as subject matter expert for multi-channel direct marketing backend operations; and defines and oversees data management processes required for fundraising effectiveness.<br><br></div><div><strong>This is a remote position with occasional travel required.</strong><br><br></div><div><strong>Compensation<br></strong><br>Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.<br><br><strong>Salary Range: $89,700 - $94,700 Based on Experience.</strong><br><br></div><div><strong><b>Benefits: </b></strong>A comprehensive list of benefits available to full-time employees can be found<strong><b> here.</b><br><br>Responsibilities:</strong><b></b><br><br></div><ul><li><div><strong>Direct Marketing Campaign Operations</strong><br><br></div><ul><li>Serves as subject matter expert related to backend data segmentation and criteria of direct marketing campaigns and ongoing jobs. Develops, disseminates and maintains business documentation and ensures compliance with business rules related to all Direct Marketing and Digital operations processes to be used by vendors of the constituent database.</li><li>Collaborates with Marketing agencies, IT partners and internal Marketing and Development stakeholders to help facilitate both regular maintenance and ad-hoc changes specific to ongoing jobs and related data activities.</li></ul><div><strong>Operational Analytics</strong><br><br></div><ul><li>Manages and leads requested operational reporting and analytics projects, using visualization tools to drive insights from complex data.</li><li>Builds expertise of underlying data architecture of Feeding America’s configuration of Salesforce, as well as the accompanying data warehouse, especially in the areas of donations, campaigns, data integration with online CRM system, and various data and analytic configurations within the system.</li><li>Serves as the subject matter expert to inform best practices on SQL and reporting related to Marketing, Development, Finance and donor data specific to related systems, including our General Ledger datafeed.</li></ul><div><strong>Ongoing Data &amp; Systems Operations</strong><br><br></div><ul><li>Manages and onboards direct reports, including creating training and orientation materials. Ensures oversight of assigned tasks and responsibilities by maintaining document statuses and timelines.</li><li>Manages all quality control processes needed to maintain high levels of data hygiene for fundraising effectiveness. Includes working with stakeholders to identify the impact on the organization, partnering with internal partners, problem solving to identify QC measures that should be established, developing and documenting processes and either implementing or overseeing the implementation of new and existing processes.</li><li>Defines, scopes and collaborates on team projects, system upgrades and migrations, while working with cross-departmental stakeholders to gather requirements and feedback on final outputs for deliverables.</li><li>Other responsibilities, projects and tasks assigned by supervisor.</li></ul></li></ul><div><b>Required Experience and Qualifications:</b><br><br></div><ul><li>Experience as a user or manager of a fundraising CRM or of database solutions.</li><li>Exceptional communication skills with the ability to work effectively with technical staff, non-technical staff, all levels of management and partners as required.</li><li>Experience with record maintenance and data hygiene across the database systems.</li><li>6+ years of professional team experience or related experience working in direct marketing, data integrity and operations, or philanthropy operations, preferably at non-profit organization.</li><li>Ability to multi-task with a strong sense of meeting deadlines and follow-up.</li><li>Advanced SQL programming with experience and ability to utilize best practice and offer and teach coding solutions when required.</li><li>Proficiency and Knowledge of Tableau, Microsoft Power BI, Dashboard Creation, and Operational Analytics.</li><li>Proficiency in Microsoft Office, particularly Excel with experience in pivot tables and macro creation.</li></ul><div><strong>Preferred Competencies, Experience and Certifications: </strong><br><br></div><ul><li>Experience using a database system either in a philanthropy, financial or sales environment with relevant experience with Salesforce Nonprofit Cloud (NPC) a plus.</li></ul><div><strong>Required Leadership Competencies:</strong><br><br></div><ul><li><i>Fosters an Enterprise Mindset</i></li><li><i>Fosters an Open and Supportive Environment</i></li><li><i>Leads with Accountability</i></li><li><i>Collaborates Internally and Externally</i></li><li><i>Focuses on People and Teams</i></li><li><i>Manages Organization and Business Complexity</i></li><li><i>Communicates with Impact and Influence</i></li></ul><div>Feeding America’s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.<br><br></div><div>Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.<br><br></div>

Manager, Philanthropy Systems & Data Management

<div><strong>About the Role</strong><br><br></div><div>As a Senior Product Marketing Manager focused on Giving at Pushpay, you will lead product marketing for one of our most important product areas during a focused 14-month initiative. You will own the go-to-market strategy, positioning, messaging, launch planning, and market activation for Pushpay’s Giving solutions, helping churches and ministries deliver simpler giving experiences, strengthen generosity, and get more value from their technology.<br><br></div><div>This role sits at the intersection of Product, Marketing, Sales, and Customer Success. You will translate product strategy, customer needs, and market dynamics into clear stories and coordinated go-to-market programs that support customer acquisition, adoption, retention, and expansion.<br><br></div><div>Reporting to the Director of Product Marketing, you will work closely with Product leadership and cross-functional GTM teams to bring new capabilities to market, strengthen the story of Pushpay’s Giving platform, and ensure customer-facing teams can confidently communicate its value.<br><br></div><div><strong>What we’re looking for in the ideal candidate:</strong><br><br></div><div>We are looking for an experienced and dynamic product marketing professional that is a team player, a self-starter with a bias for action and the desire to bring creativity and out-of-the-box thinking to support the Product Marketing Team. The ideal candidate has experience conducting competitive research, developing compelling sales enablement materials grounded in accurate and differentiated positioning, and producing customer evidence that demonstrates real-world value. They are skilled at leveraging AI to accelerate research, content development, and execution, allowing them to focus on what matters most: uncovering insights, crafting compelling stories, and communicating customer impact.<br><br></div><div><em>Named as one of BuiltIn ‘<strong>Best Places to Work</strong>’ in Seattle, Denver and Dallas for 2025; ranked number <strong>10</strong> by Seattle Business Magazine in the ‘<strong>Washington’s 100 Best Companies to Work For’</strong> list in the large companies category for 2024; named as a 2025 '<strong>Best Places to Work for Women'</strong> by Best Companies Group.</em><br><br></div><div><strong>Benefits and Compensation</strong><br><br></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li><strong>Full-time, temporary position with an anticipated 14-month contract term</strong>.</li><li><strong>Compensation Range:</strong><ul><li><strong>$116,462k - $134,578k depending on location</strong></li></ul></li></ul><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em><br><br></div><div><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.</strong><br><br></div><div><strong>What You’ll Do</strong><br><br></div><ul><li>Lead assigned product launches and strategic GTM initiatives end to end, from positioning and audience strategy through activation, enablement, adoption, and measurement.</li><li>Develop differentiated positioning, messaging, value propositions, and product narratives grounded in customer, market, and competitive insights.</li><li>Translate individual product capabilities and releases into broader customer-value stories that connect to Pushpay's Giving platform narrative.</li><li>Partner with Growth Marketing, Segment Marketing, and Creative to turn product strategy into coordinated activation across demand gen, in-product, email, social, and content channels.</li><li>Partner with GTM Enablement to equip Sales and Customer Success with messaging, talk tracks, demos, and competitive guidance.</li><li>Own competitive intelligence: conduct ongoing research and win/loss analysis, and maintain battle cards used across Sales, CS, Product, and Marketing.</li><li>Partner with Sales and Customer Success on targeted competitive, upsell, and cross-sell campaigns.</li><li>Serve as PMM lead for broader initiatives such as major events, product partnerships and integrations, and adoption campaigns.</li><li>Define success measures for assigned initiatives and use performance data and customer feedback to continuously improve GTM execution.</li></ul><div><strong>What You’ll Bring </strong><br><br></div><div><em>Education and Experience</em><br><br></div><ul><li>5+ years of product marketing or closely related B2B SaaS marketing experience.</li><li>Demonstrated experience owning product marketing for a product, solution, or portfolio, including leading GTM strategy and launches for complex software with measurable impact on adoption, pipeline, or revenue.</li><li>Experience in payments, fintech, commerce, fundraising, or transaction-based SaaS strongly preferred.</li><li>BA/BS in Marketing, Business, Communications, or equivalent professional experience.</li></ul><div><em>Skills and Abilities</em><br><br></div><ul><li>Expertise in core product marketing disciplines: positioning, messaging, segmentation, competitive intelligence, and sales enablement.</li><li>Ability to translate complex financial technology capabilities into simple, compelling customer value.</li><li>Skilled at synthesizing qualitative and quantitative customer and market insights into actionable strategy, and using them to influence Product Management and GTM decisions.</li><li>Excellent written, verbal, and presentation skills, communicating clearly with audiences from executives to customers.</li><li>Proven cross-functional leadership and project management skills: you drive alignment without direct authority and take full ownership as priorities shift.</li><li>Thoughtful use of AI and modern marketing tools to speed up research, synthesis, and content development without compromising accuracy or quality.</li><li>Passion for serving churches and ministries and helping them strengthen community, connection, and generosity.</li></ul><div><strong>Work Environment &amp; Physical Demands: </strong><br><br></div><div><em>Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.</em><br><br></div><div><em>If you require a modification to your work equipment or furniture please contact the People Team - </em><em>peopleteam@pushpay.com</em><br><br></div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.<br><br></div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.<br><br></div><div><strong>About </strong><strong>Pushpay</strong><br><br></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!<br><br></div><div><em>Applications will be taken on an ongoing basis.</em><br><br></div><div><em>#LI-TS1 #LI-Remote</em><br><br></div>Departments: Marketing

Senior Product Marketing Manager

<div><strong>About GiveDirectly</strong><br><br></div><div>What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?<br><br></div><div>Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.<br><br></div><div>Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: <em>is this doing more good than giving the money directly to people living in poverty?</em><br><br></div><div><strong>We’re growing fast, and this is a rare and important moment to join.</strong><br><br></div><div>We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.<br><br></div><div><strong>How we work</strong><br><br></div><div>Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:<br><br></div><ol><li><strong>Recipients first.</strong> Recipients’ preferences come before those of donors or ourselves.</li><li><strong>Team next.</strong> We optimize for organizational success, not individual success.</li><li><strong>Be proactively candid.</strong> We say what we believe and share information openly.</li><li><strong>Create positive energy.</strong> We aim to be a source of energy for colleagues, not a drain.</li><li><strong>Think rigorously; act quickly.</strong> We reason from first principles, then act rather than debate.</li><li><strong>Know yourself and grow.</strong> We own our imperfections and seek feedback to grow.</li><li><strong>Accept reality. Propose solutions.</strong> We focus on what can change and bring solutions, not just problems.</li><li><strong>Be productively ambitious.</strong> We take risks for step-change impact, not incremental progress.</li></ol><div>If they describe how you like to work and they energize you, this could be a great fit.<br><br></div><div><strong>Want to learn more? Read and listen:</strong><br><br></div><div>We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist, NPR, TED, and The Washington Post. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take.<br><br></div><div><strong>About this role:</strong><br><br></div><div>As the Marketing Strategy and Operations Senior Manager, you will be the strategic right-hand implementer to the VP of Marketing. You will design and operate the marketing operating system that unlocks coordination and scale across the marketing ecosystem (content, media, social, paid, ambassadors, web, campaigns, automation).<br><br></div><div>In this role you will not just create plans and processes but you will also own specific key initiatives providing hands-on support building, testing, and scaling new bets. You will draw on a deep understanding of B2B and B2C marketing tactics and channels.<br><br></div><div>The role is scoped so you will spend 40% of your time on special marketing projects flexing to the areas that require resources and expertise.<br><br></div><div>Another 40% will be spent on marketing ops or building the system the team runs on (ways of working, OKR setting, weekly staff meeting, coordination with other teams, retros, etc).<br><br></div><div>Finally, 20% of your time will be spent on Chief of Staff-style work supporting the VP in thinking about marketing strategy, and articulating that vision and progress to the broader organization.<br><br></div><div><strong>Level:</strong> Senior Manager<br><br></div><div><strong>Reports To:</strong> VP of Marketing<br><br></div><div><strong>Location: </strong>At this stage of GiveDirectly’s growth and scale, we’re prioritizing hiring in the countries below, where we can employ you through a GD entity or an established employer of record: Cameroon, Canada, Colombia, DRC, Germany, Ghana, Kenya, Malawi, Mozambique, Netherlands, Nigeria, Poland, Portugal, Rwanda, South Africa, Spain, Turkey, Uganda, United Kingdom, and United States. This list reflects where our employment infrastructure is established today, and may evolve as we grow. If you’re based elsewhere and not open to relocation, we may not be able to consider your application for this role right now, but we’d encourage you to check back. <em>Please note that we are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.</em><br><br></div><div><strong>Travel Requirement:</strong> Must be able to travel ~2–5 times per year to one of our countries of operation for team retreats, meetings, field visits.<br><br></div><div><strong>What you’ll do:</strong><br><br></div><div><strong>Marketing special projects and strategic initiatives 40%</strong><br><br></div><ul><li>Lead complex cross-functional marketing projects from problem definition through design, launch, test, iteration, and scale while measuring qual and quant impact</li><li>Support marketing teams who need extra capacity or expertise in high priority projects by offering hands-on flex support or ownership of defined sub-problem areas</li><li>Partner with marketing leadership to propose, prioritize, and scope the project portfolio</li><li>Define success metrics and test plans up front, and report results candidly, including what didn't work.</li><li>Document what works, build playbooks, and hand off to a permanent owner or team</li></ul><div><strong>Marketing operations 40 %</strong><br><br></div><div><strong>Own annual and quarterly planning and OKR discipline, translating strategic intent into priorities, milestones, and measurable outcomes</strong><br><br></div><ul><li>Analyze marketing performance, trends, and customer insights to identify growth levers</li><li>Lead the org through operating change, including the transition to AI-enabled ways of working</li><li>Own marketing budget and headcount planning with Finance, building integrated resource plans and tradeoff recommendation</li></ul><div><strong>Partner with People Team on headcount planning and scaling hiring plans</strong><strong>Manage key marketing vendor evaluations, procurement, and onboarding of new tools</strong><br><br></div><div><strong>Marketing Chief of Staff 20%</strong><br><br></div><ul><li>Manage the leadership operating rhythm: staff meetings, business reviews, offsites, extended leadership meetings, all-hands, off-site retreats</li><li>Act as a strategic thought partner and advisor to marketing leadership on key decisions, priorities, and emerging opportunities; provide high candor feedback to executive leadership</li><li>Support leadership in navigating ambiguity, aligning stakeholders, team management, and driving execution</li></ul><div><strong>What you’ll bring:</strong><br><br></div><ul><li>5–7 years in strategy, chief of staff, management consulting, indie hacker, agency, or marketing/growth or GTM operations</li><li>Experience with a wide range of tactics and channels (you don’t need them all): lifecycle marketing, SEO, SMS and push, paid channels, social, content, and creator, earned media, thought leadership, events, B2B and/or B2C, SaaS marketing, digital marketing, segmentation</li><li>A first-principles thinker who can break a complex process into parts, decide what to change, automate with AI, or keep human, and connect the dots across functions</li><li>Proven record leading complex cross-functional initiatives in fast-paced, ambiguous environments</li><li>Highly organized and detail-oriented, with strong program management skills</li><li>Experience working with large marketing budgets: including forecasts, budgeting, headcount planning, investment tradeoffs</li><li>Experience with hiring, recruiting, and onboarding operations</li><li>Excellent presentation skills; experience building exec-level decks</li><li>Detail oriented, if you are reading the third to last bullet, congrats :) as a bonus here are a few tips. 1) don’t use AI in your writing for the application – really, it’s painfully obvious 95% of the time and I want to hire you not Claude 2) mention you saw this bullet in our interview :)</li><li>Experience managing executive operating rhythms, leadership meetings, business reviews, offsites, and planning forums</li><li>Familiarity with common marketing tech stack tools</li></ul><div><strong>Compensation</strong><br><br></div><div>At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third-party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no-negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy <strong>here</strong>. Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.<br><br></div><div>This role is fully remote, so if you are not based in Kenya, the US, or the UK, we will share an estimated salary benchmark for the country you are based in during the hiring process.<br><br></div><div><strong>United States</strong><br><br></div><ul><li><strong>Base Salary:</strong> $120,750</li><li><strong>Bonus target:</strong> 10%</li><li><strong>Annual Benefits Stipend:</strong> $21,393</li></ul><div><strong>United Kingdom</strong><br><br></div><ul><li><strong>Base Salary:</strong> £77,600</li><li><strong>Bonus target:</strong> 10%</li><li><strong>Annual Benefits Stipend:</strong> £2,760</li></ul><div><strong>Kenya</strong><br><br></div><ul><li><strong>Base Salary:</strong> $83,820</li><li><strong>Bonus target:</strong> 10%</li><li><strong>Annual Benefits Stipend:</strong> $8,454</li></ul><div><strong>Working at GiveDirectly</strong><br><br></div><div>GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.<br><br></div><div><em>Flagging for US applicants:</em> We invite you to "Know Your Rights" as an applicant.<br><br></div><div><strong>Commitment to Safeguarding</strong><br><br></div><div>As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.<br><br></div><div>These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.<br><br></div><div>**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**<br><br></div><div><strong>Reasonable Accommodations</strong><br><br></div><div>We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.<br><br></div><div><strong>Want to put your best foot forward on your GiveDirectly application?</strong> Take a look at our Candidate Application Prep Guide<strong>!</strong><br><br></div><div><strong><strong>Referrals</strong></strong></div><div>Know the right person for this role? Please consider <strong>referring them</strong>. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!<br><br></div>Departments: Growth

Senior Manager, Marketing Strategy & Operations

<div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?<br><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.<br><br></div><div>At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.<br><br></div><div>If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.<br><br></div><div><strong>ORGANIZATION SUMMARY</strong><br><br></div><div>World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.<br><br></div><div>Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee &amp; immigrant services and advocacy.<br><br></div><div><strong>POSITION SUMMARY:</strong><br><br></div><div>World Relief seeks a manager to lead its growing Donations Management Team. This role is accountable for the timely, accurate, secure, and donor-centered processing of charitable contributions across giving channels. This role establishes operational standards, supervises staff, owns policies and controls, collaborates with Advancement, Finance, IT, and other partners, and ensures donation records, receipting, fund coding, reconciliation, and donor service are completed with integrity.<br><br></div>The Manager serves as the primary escalation point for complex gift-processing issues and ensures the function remains aligned with organizational priorities, accepted nonprofit gift-administration practices, and audit-ready documentation. As World Relief continues to expand, it is vital that this role is someone who can also have a vision for the future of how we can provide world class donations management services.<div><em>100% Remote, bi-annual 4-day in-person event attendance expected</em><br><br></div>\n<b>ROLE &amp; RESPONSIBILITIES:</b><ul><li>This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.</li><li>Supervise Donations Management staff, including work planning, regular check-ins, goals, performance management, time and leave approvals, training, professional development, and required HRIS actions. Act as a spiritual leader who fosters a Christian work environment consistent with World Relief's values.</li><li>Set team priorities, service standards, staffing coverage, and quality expectations to ensure timely gift processing, tax receipting, donor notifications, and fundraiser alerts, including during peak campaigns and events.</li><li>Own the creation, approval, maintenance, and periodic review of Donations Management policies, controls, and standard operating procedures, including gift entry and coding, receipting, fund and event setup, refunds, recurring gifts, failed or returned transactions, anonymous gifts, gift credit, fundraiser notifications, documentation retention, and exception handling.</li><li>Oversee end-to-end processing and quality for checks, ACH and wires, credit and debit card gifts, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and other current or emerging donation channels.</li><li>Ensure donor and gift records are consistently and accurately coded in Raiser's Edge and connected platforms, and ensure Fund IDs and related accounting codes align with general ledger requirements.</li><li>Direct recurring quality assurance, platform audits, exception review, and corrective-action follow-up; identify root causes and remove operational barriers that affect processing speed, accuracy, donor experience, or financial reporting.</li><li>Oversee donor service and escalations involving declined transactions, recurring gift changes, address and communication preference updates, receipts, refunds, returns, and other donation questions.</li><li>Oversee monthly reconciliations for online credit card, direct debit, and other giving streams; review pull-through submissions and fund summary reporting; partner with Finance to resolve variances and maintain audit-ready support.</li><li>Coordinate with the Raiser's Edge Database Administrator and other system owners on fiscal-year readiness, year-end tax statements, fund maintenance, access, integrations, and system or process changes affecting donations.</li><li>Build productive cross-functional relationships with Advancement, Finance, front-office/mail processing, Technology, fundraising teams, vendors, and distributed processing partners; clarify ownership, handoffs, service expectations, and escalation paths.</li><li>Prepare and manage the team budget, vendor and facility needs, and operational planning; visit the donation-processing facility at least annually or as business needs require.</li><li>Define and monitor meaningful operational measures such as turnaround time, accuracy, exceptions, unresolved items, and donor-service responsiveness; use trends to prioritize training and continuous improvement.</li><li>Maintain current knowledge of charitable gift administration and data stewardship practices, recommend improvements, and ensure appropriate confidentiality and safeguarding of donor and payment information.</li><li>Serve as the final operational decision-maker and escalation point for complex, unusual, or high-risk gifts within delegated authority, and elevate legal, tax, compliance, cybersecurity, reputational, or donor-intent concerns to the appropriate organizational owner.</li><li>Oversee and execute special projects as assigned</li></ul><b>JOB REQUIREMENTS:</b><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document</li><li>Valid drivers license, access to reliable vehicle and ability to pass MVR standards</li><li>Bachelor's degree in a related field or equivalent combination of education and progressively responsible experience.</li><li>Strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality.</li><li>Previous people-management or formal supervisory experience.</li></ul><b>PREFERRED QUALIFICATIONS:</b><ul><li>Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function.</li><li>Experience supporting a large, multi-entity, multi-location, or international nonprofit organization.</li><li>Experience with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving.</li><li>Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous-improvement methods.</li><li>Relevant professional development or certification in fundraising operations, advancement services, nonprofit accounting, data management, or project management.</li><li>Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM and familiarity with online fundraising and payment platforms.</li><li>Advanced ability to analyze operational issues, exercise sound judgment, manage risk, and translate findings into durable processes and controls.</li><li>Strong written and verbal communication, cross-functional leadership, change management, and conflict-resolution skills.</li><li>Proficiency in Microsoft Excel and Word, including the ability to review reconciliations, reports, and large data sets.</li><li>Ability to prioritize competing deadlines and lead the team through peak-volume periods with accuracy and composure.</li></ul>\n<div>$80,000 - $90,000 a year<br><br></div>\n<div>World Relief offers a competitive benefits package and employee discount program for full-time employees.<br><br></div><div>World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.<br><br></div><div><strong>***</strong><br><br></div><div>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><br></div><div>We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.<br><br></div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.<br><br></div>

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